First off. I emailed asking some questions about their shipping policies and received a response in less than 24 hrs. Very thankful for that as US wasn't listed on international shipping FAQ so glad they got to me quick as I was then looking at secretlab. I ordered on a Tuesday and received Saturday, which I was very impressed due to shipping internationally. Came way quicker than expected.
As far as the packing I was very impressed. Lots of foam and padding uses to ensure no shipping damage and the box itself was lord of the rings themed which added an extra flair. The work instructions were easy and they printed it on a 3ftX3ft poster which was awesome rather than the usual pamphlet you get with other products. Was a better way and I liked it.
As far as the chair I am very impressed. One side of the leather wasn't as drawn tight as the other but very impressed by the quality. The stitching is well down and other than that my chair came flawless.
As far as comfort I am describing this as my opinion as a 6' 3" 205lb man with 34 inch waist line. I own an XL dx racer game chair and will use that as comparison. The cybeart fits me perfectly. The lumbar is in the perfect position and the width of the chair fits perfect. The sides of the backrest do snug me in so if you are larger at the waist this may be an issue being a tighter fit. If you are the XL dxracer would be a better option as it is much more roomy but I do light this snug fit. The height of the back rest where my head hits is perfect. Both this and dxracer say up to 6'8" if you are that tall the cybeart may be a hair short and dxracer be better suited for that height as when I sit in that chair it is a comfortable height but where my head hits the dxracer pillow is a but low whereas cybeart hits my head just right. If you are shorter than 6' xl dxracer and cybeart may not sit as comfy.
As far as the seat yes it is firm as with any gaming chair I've sat in, cybeart, dxracer, secretlab. All are firm and not "squishy" my dxracer may be a bit squishier but I've had it for 7 years so may just be worn in more.
Overall very impressed by customer support, shipping speed, packaging, quality, and comfort. I would highly recommend this to anyone similar to myself give or take 3" or heavier/lighter.
I did read most of the 1 to 2 star reviews and their experience was not my experience.
Recommend bye. And can't go wrong with LOR themed.